We (PURELY UNIQUE LLC) are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the product. Please follow the terms and steps below to submit your refund request.
Refund Request Conditions To request a refund, you must meet the following conditions:
Request Time: Your refund request must be submitted within 30 days of receiving the product.
Product Condition: The returned product must be in unused, undamaged condition and intact in its original packaging.
Proof of Purchase: Please provide your order number or proof of purchase so we can process your request quickly.
Refund Request Process Please follow these steps to request a refund:
Contact Customer Service: Please contact our customer service team using the following methods:
Email: [email protected] Phone: 608-618-9022 Provide Required Information: When contacting us, please provide your order number, product name, and reason for the refund.
Returning Goods: After receiving confirmation of your refund request, please return the goods to the following address:
PURELY UNIQUE LLC 317 NORRIS CT #B MADISON, WI 53703 Return shipping costs are the responsibility of the customer, unless the refund is due to a product quality issue or an incorrect order.
Refund Processing Time Once we receive your returned goods and confirm that they meet the refund requirements, the refund will be processed within 7 to 10 business days. The refund amount will be returned to the original payment method used at the time of purchase. Please note that the actual arrival time may vary depending on bank processing.
Non-Refundable Items Some special items are not eligible for a refund.
Quality Issues or Incorrect Orders If you receive goods with quality issues, damage, or that do not match your order, please contact our customer service team immediately. We will provide you with free return labels and assist you with processing a replacement or refund.
Customer Support If you have any questions about the refund process or need further assistance, please contact our customer service team. We’re happy to help you and ensure you have a satisfying shopping experience.
Thank you for choosing PURELY UNIQUE LLC. We look forward to serving you!
