To place an order, please browse our website, select the products you want, and add them to your cart. After making your selections, click the cart icon, fill in your shipping address and payment information as prompted on the page, and finally confirm your order.
Can I modify or cancel my order?
Once an order is submitted, it cannot be modified or canceled directly online. If you need to change or cancel your order, please contact our customer service department as soon as possible at 608-618-9022.
What payment methods do you offer?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. For more information on payment methods, please see our payment page.
How long will it take to receive my order?
Order processing typically takes 1-3 business days, depending on the specific product. Once processing is complete, you will receive a confirmation email containing shipping information. Generally, domestic shipping takes approximately 3-7 business days.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can use this link to check the shipping status of your order.
What should I do if I receive a defective item?
If you receive a defective or incorrect item, please contact our customer service department immediately. Please provide your order number and relevant photos to help us expedite the refund or replacement process.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the goods. The product must be in its original packaging and unused condition. Please contact customer service for return instructions.
Do your products have a warranty?
All products come with a 1-year quality guarantee after purchase. If the product has a manufacturing defect, we will be responsible for repair or replacement. Please refer to the product manual for specific warranty terms.
How do I contact customer service? You can contact us through the following methods:
Email: [email protected] Phone: 608-618-9022 Our customer service team will reply to you as soon as possible during business days.
